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to Help Index
| Shipping & Returns |
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| Can I ship to a 3rd Party? |
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We will ship to a 3rd party address only for purchases made through Paypal or Google Checkout. |
| Do you ship Internationally? |
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We ship internationally only for purchases made through Paypal or Google Checkout. |
| How can I track my package while it's in transit? |
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When your package is shipped, our customer service department will send you a confirmation email with your tracking number. Once you receive your tracking number, please allow USPS or UPS 24 hours to post an update on your shipment. |
| I didn't receive a tracking number. |
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Packages usually ship within 24 to 48 hours. If you don't receive a tracking number from us within this time frame, please check your SPAM folders to make sure our email wasn't filtered by your email service. If you still don't have an email from us, contact us through our  and a customer service representative will get back to you by the end of the next business day. |
| I live in Los Angeles. Can I pick up my order at your warehouse? |
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We apologize, but at this time we do not let customers pick up packages from our warehouse. |
| Returns Policy |
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If you receive a defective game, please contact us right away through our After you submit your request, you'll be sent instructions on how to get an exchange or refund.
If you receive a defective game, please contact us right away through our Customer service will send you a return label along with instructions on how to return your console for an exchange or refund.
Our 30 DAY GAMEFUNK WARRANTY covers all defective merchandise purchased through our store.
If you change your mind and decide you want to return a non-defective product, please send the merchandise to the address below along with a note stating your reason for the return:
GameFunk.com
711 E. 5th Street
Los Angeles, CA 90013
All non-defective returned merchandise is subject to a 15% restocking fee for "unopened new" or "used" merchandise and 20% for "opened new" merchandise. Also, the buyer takes responsibility for all shipping fees. |
| What if the tracking number you sent me doesn't work? |
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Please allow USPS or UPS 24 hours to post an update on your shipment. If after 24 hours your package is still showing no movement, then contact us through our |
| When will my order ship? |
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Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. |
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